Design Services
1. What happens after I place an order for a design service?
Once your order is placed, Maisy will personally reach out to you via email to gather your design brief and provide a clear, tailored project timeline.
2. What file formats will I receive my final designs in?
We deliver your completed project in all the specific high-resolution file formats required for your exact needs (such as print-ready PDFs, high-quality PNGs, or JPEGs for web use).
3. Can I request revisions to my design?
Yes! If you need any edits or adjustments, Maisy will walk through the revision process with you directly at the time of contact to ensure the final result perfectly matches your vision.
Print Services
4. Is the custom design included in the price of print services?
Absolutely. All of our premium print services come with the custom design completely included in the price, so you don't have to worry about hidden creative fees.
5. What is the turnaround time for printed orders?
Our printed items typically take up to a one-week turnaround from the moment the final design is approved to when they are completed.
6. Can I collect my printed order instead of having it shipped?
Yes! If you are local to us, we are more than happy to arrange a convenient local collection for your printed items.
Digital Downloads
7. How do I access my digital downloads after purchasing?
You can access your files instantly! Your digital download will be available on the confirmation page straight after purchase, allowing you to get to work right away.
8. Is there an alternate way to access my digital files later?
Yes. Alongside the instant download on the confirmation screen, a secure link to download your digital products will be sent directly to your email receipt for easy access.
9. How many times can I download my digital files?
To protect our digital assets, there is a maximum limit of 3 downloads per file. We highly recommend saving the files securely to your device upon your first download.
Social Media Management
10. Do you offer full-service Social Media Management?
Yes, we offer a complete, hands-on Social Media Management service where you and your team can work 1:1 with us to scale your digital presence.
11. Can I sign up for Social Media Management directly on the site?
Because our management services are deeply collaborative, we require an initial consultation first. We want to ensure that our team is the absolute best fit for your company, and that your company is the perfect fit for us!
12. How do I get started with your social media management services?
Complete the required steps, and we will schedule a free consultation to map out a potential strategy together. Click here.